Cancel Should Be Easy
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Cancel Should Be Easy.
Companies make canceling hard on purpose.
New laws say that's not allowed. Fight back.
Laws on Your Side
US
FTC Click-to-Cancel Rule
16 CFR Part 425
CA
Automatic Renewal Law
CA Civ. Code 1799.1.2 (AB 2863)
EU
GDPR Right to Withdraw
Art. 7(3) Reg. 2016/679
Who made it hard?
What did they do?
Forced me to call/chat
Cancel button hidden or missing
Long hold times / no response
Charged after requesting cancellation
+ More options
Forced through retention offers/upsells
Account deletion ≠ subscription cancellation
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